Privacy Policy

1. Who We Are

Domestia is a registered business operating from 205 Sukhumvit Soi 39, Khlong Tan Nuea, Watthana, Bangkok 10110, Thailand. We provide general family information sessions and household document organisation support. We are the data controller for personal information collected through our website and sessions.

2. Data We Collect

We collect limited personal data needed to respond to enquiries and deliver sessions:

• Contact details — name, email address, and phone number (if provided) submitted through our enquiry form.
• Session correspondence — messages you send us and notes taken during or after a session, held confidentially.
• Website usage data — approximate location, pages visited, and browser type collected via analytics cookies if you consent to them.

We do not collect sensitive personal data (as defined by Thailand's PDPA) unless it is directly relevant to a session and shared with your explicit knowledge.

3. How and Why We Use Your Data

Your data is used for the following purposes:

• Responding to enquiries — processing your contact form submission and following up on session bookings.
• Session delivery — preparing for and following up after information calls and home visits.
• Service improvement — reviewing aggregated, anonymous feedback to improve our session quality.
• Legal compliance — retaining records where required under applicable Thai law.

Legal bases under Thailand's Personal Data Protection Act (PDPA B.E. 2562): consent (form submissions and analytics), legitimate interest (service delivery and follow-up), and legal obligation (record-keeping).

4. Data Retention

We retain personal data only for as long as reasonably necessary:

• Enquiry records: up to 12 months from initial contact if no session takes place.
• Session records: up to 3 years from the date of the session, then deleted or anonymised.
• Financial records: 7 years as required by Thai accounting regulations.

5. Data Sharing

We do not sell, rent, or trade personal data. We do not share data with third parties for marketing purposes. Data may be shared in the following limited circumstances:

• With email and calendar services used to communicate with you (industry-standard processors).
• With analytics providers if you consent to analytics cookies (aggregated and anonymised).
• If required by Thai law, court order, or regulatory authority.

6. Cookies

Our website uses cookies to support basic functionality and, with your consent, to understand how the site is used. You can manage your cookie preferences at any time via our Cookie Policy page. Refusing optional cookies does not affect your ability to use the site or book sessions.

7. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. Session notes and contact data are stored on access-controlled systems. In the event of a data breach that is likely to affect your rights, we will notify affected individuals and the PDPC (Personal Data Protection Committee) as required by the PDPA.

8. Your Rights Under Thailand's PDPA

As a data subject under Thailand's Personal Data Protection Act (B.E. 2562 / 2019), you have the following rights:

• Access — request a copy of the personal data we hold about you.
• Rectification — request correction of inaccurate or incomplete data.
• Erasure — request deletion of your data where no legal basis applies.
• Portability — receive your data in a structured, commonly-used format.
• Objection — object to processing based on legitimate interest.
• Withdrawal of consent — withdraw consent for processing at any time without affecting past lawful processing.

To exercise any right, contact us at [email protected]. We will respond within 30 days. You may also lodge a complaint with the Personal Data Protection Committee (PDPC) in Thailand.

9. Third-Party Links

Our website may reference external organisations or official Thai bodies. We are not responsible for the privacy practices of those organisations. We encourage you to review their policies separately.

10. Children's Privacy

Our sessions and website are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor's data has been submitted through our site, please contact us promptly.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our website or services after an update constitutes acceptance of the revised policy.

12. Contact Us About Privacy

For any privacy-related questions, requests, or concerns:

• [email protected]
• Domestia, 205 Sukhumvit Soi 39, Khlong Tan Nuea, Watthana, Bangkok 10110